idolabetFrequently Asked Questions

No. Each person may hold only one active account on idolabet. If you create multiple accounts using the same email address, phone number, or identity documents, we will detect this during KYC verification and may suspend all linked accounts. This rule protects our platform from fraud and ensures fair play for all users. If you have forgotten your password or cannot access your existing account, use the password reset link on the login page instead of creating a new account. If you believe your account has been compromised, contact our support team immediately.

We require two documents to verify your identity: a government-issued ID (such as a national ID card, passport, or driver's license) and proof of address (such as a utility bill, bank statement, or rental agreement dated within the past three months). Upload clear photos or scans of both documents through your account settings. Our compliance team reviews submissions within one business day. If your documents are unclear or do not match your account details, we will ask you to resubmit. Once verified, you can deposit and withdraw without further delays. KYC verification is mandatory for all users in Jakarta, Surabaya, Bandung, and other supported regions.

You can reach our support team through the Help section in your account dashboard. We respond to inquiries in English and Indonesian. For urgent issues such as account access problems or suspected fraud, contact support immediately. We aim to respond to all messages within a few hours during business hours. You can also check our FAQ and Terms and Conditions for answers to common questions before reaching out. If you need to report a technical issue with a specific game or payment method, include as much detail as possible so we can help you faster.

To deposit via local payment, online payment, e-wallet, mobile banking, or local payment, log in to your account and go to the Deposit section. Select your preferred payment method and enter the amount. You will be redirected to the payment provider's app or website to confirm the transaction. Once you authorize the payment, the funds appear in your idolabet account within a few minutes. We also accept online payment, e-wallet, mobile banking, local payment, and online payment bank transfers for larger deposits. Bank transfers may take up to one business day to process. All deposits are confirmed via email, and your account balance updates automatically once the payment is verified.

We do not charge fees on deposits. However, some payment providers (such as e-wallet or mobile banking) may apply their own transaction fees depending on your account type and the amount transferred. These fees are set by the payment provider, not by idolabet. Withdrawal fees vary by method: bank transfers and e-wallet withdrawals may incur a small processing fee, which we disclose before you confirm the withdrawal. The exact fee depends on your bank or payment provider. All fees are deducted from your withdrawal amount, so you receive the net total after fees are applied. Check the Withdrawal section in your account for the current fee schedule.

We offer betting on major football leagues and tournaments including Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League, and international fixtures. Our sportsbook also covers badminton, MotoGP, and other regional sports. Live betting is available during matches, so you can place bets as the game unfolds. We update odds in real time based on match events. Esports markets include Mobile Legends, Free Fire, and PUBG Mobile tournaments. Each market shows available bet types (match winner, over/under, handicap, etc.), current odds, and your potential payout before you confirm. Odds and available markets change throughout the day as events approach or conclude.

We offer a welcome bonus for new accounts that meet our eligibility criteria. The exact offer varies and is subject to terms and conditions, which we display during account creation and in your account settings. Bonuses typically require a minimum deposit and may carry wagering requirements before you can withdraw bonus funds. We do not advertise fixed bonus amounts; instead, we describe our offer as an attractive welcome package. Check your account dashboard or contact support for details on the current welcome offer and any conditions that apply. All bonus terms are outlined in our Terms and Conditions page.

We encrypt your account data using industry-standard HTTPS and store it on secure servers. Your password is hashed and never stored in plain text. KYC documents (ID and proof of address) are kept in a separate secure system and are not shared with third parties except where required by law. Your deposit and withdrawal history is linked to your account and is visible only to you and our compliance team. We do not sell or rent your personal information. Our Privacy Policy explains in detail how we collect, use, and protect your data. If you suspect unauthorized access to your account, change your password immediately and contact support. We recommend using a strong, unique password and enabling two-factor authentication if available.