idolabet Platform Privacy Notice
This page describes what we collect when you use idolabet and how we keep that data protected. We operate an online entertainment service available where local law permits. Our commitment is to handle your personal information with transparency and care, whether you access our platform from Jakarta, Surabaya, Bandung, or Medan.
We at idolabet collect data to verify your identity, process your deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers, and manage your account security. We do not sell your data to third parties. This notice explains what information we hold, how long we keep it, and what rights you have.
Our privacy practices reflect our commitment to fair play and account protection. If you have questions about how we handle your information, contact our support team at any time.
What we collect on idolabet
We collect your email address, phone number, and full name when you open an account. We also collect your date of birth and residential address to verify your identity under Know Your Customer (KYC) rules. This verification is mandatory before you can deposit funds or withdraw winnings.
When you deposit, we record the payment method you use—whether DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank account—and the amount. We do not store your full card or bank details; payment processors handle that encryption. We log your login times, device type, and IP address to detect fraud and protect your account from unauthorized access.
We collect data about your activity on idolabet: which sports you view (football, badminton, MotoGP), which live-dealer tables you join (blackjack, roulette, baccarat, Dragon Tiger), and which slots you play. We use this to improve our service and send you relevant updates about new markets or maintenance windows.
Data we collect
- Identity: name, email, phone, date of birth, address
- Payment: deposit method, transaction history, withdrawal requests
- Technical: IP address, device type, login times, browser fingerprint
- Behavioral: sports viewed, games played, account activity logs
How we use your data
We use your personal information to verify your identity and comply with anti-money-laundering (AML) regulations. Our KYC process checks your name, address, and date of birth against public records. This is a legal requirement, not optional.
We use your payment information to process deposits and withdrawals. When you request a withdrawal, we review your account for unusual activity and verify that your deposit method matches your withdrawal method. This review window may take several hours to several days, depending on the payment processor and your bank.
We use your technical data (IP address, device fingerprint) to detect fraud and prevent account takeover. If we notice login attempts from a new device or location, we may ask you to reset your password or verify your identity via email.
We use your behavioral data to improve idolabet. For example, if many users abandon the deposit flow at a certain step, we redesign that step. We do not use your data to profile you for marketing outside idolabet, and we do not share it with advertisers.
Your rights and our commitments
We at idolabet keep your data only as long as necessary. We retain your account information for as long as your account is active, plus seven years after closure for regulatory compliance. We delete payment records after the retention period expires, except where law requires us to keep them longer.
You have the right to request a copy of your personal data, correct inaccurate information, or ask us to delete your account. To exercise these rights, contact our support team. We will respond within 30 days. If you request account deletion, we will close your account and remove your data, except where we are required by law to retain it.
Our servers may sit outside your jurisdiction. We use encryption (TLS 1.2 or higher) to protect data in transit. We do not use your data for automated decision-making or profiling that affects your access to idolabet.
We share your data only with payment processors (to confirm deposits), our hosting provider (to store your account), and law enforcement (if legally required). We do not sell your data. Third-party processors sign data-protection agreements with us and may only use your data to provide their service.
Our privacy policy is available in English. If you believe we have mishandled your data, you may lodge a complaint with your local data-protection authority. We are committed to resolving disputes fairly and transparently.